Help and Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Guarantee

  • Our technical support team is available 24/7/365 to reply to all your assistance tickets. Every single ticket you send out to us shall be resolved within less than 1 hour. If your issue requires the assistance of one of our administrators, we’ll address the ticket to the person on shift and will inform you that the situation is under control.

  • Top quality support service

  • Qualified Technical Help Service

  • We will be on line for you 24x7 to supply advices and client support and to help you with any problem that you could possibly encounter while you are controlling your virtual server. We’re able to support all pre–installed apps, plus your OS, server management panel (based on the VPS type) and the Website Control Panel designed solely by our company.

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Website Control Panel that is provided totally free with the virtual server, you will discover an educational Help zone, that includes all that you should be informed about when maintaining your websites and programs. We have included a range of how to articles and reviews and video tutorials that present the essential web site administration duties in an understandable form.