Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • All your help requests will be responded to in maximum one hour after the ticket or email has been submitted. If your case calls for additional assistance from an admin, we will direct the ticket or the email to the person on duty, right away then leave a note to notify you that more time will be needed for reaching the best solution. And if you make use of the Managed Servers package, all of the server management services included there will be carried out whenever you wish.

  • Top quality support service

  • An Exceptional Customer Care Service

  • We will be online for you 24/7 to reply to any queries that you may have related to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also need help handling server admin tasks, you can check out our Managed Servers package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Website Control Panel is preinstalled for every dedicated web hosting plan. Among its features is a very convenient integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the educational articles have video versions which show all the actions that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the top right corner of each section of the Website Control Panel.