In case you have ever had a hosting account in the past or you have dealt with any other online service, you are probably aware from personal experience that for many things it's better to talk to a live person over the phone instead of exchange support tickets or email messages. In order to find out more about a specific service before you purchase it or when something small needs to be made, for example, it'll be easier and a lot faster to get it done in real time. When you are able to speak with representatives by phone, it is also very likely that you're using the services of a real hosting supplier, not just a reseller. The level of support that you can get on the phone differs between different companies - from general matters to professional technical support. Usually the majority of suppliers supply pre-sales assistance and first level phone support, while more complicated technical issues are resolved through electronic mail and / or tickets.

Phone Support in Hosting

Our hosting packages include phone support 14 hours per day even on official holidays, which means that if you do not have an account yet, you're able to call and find out more about our solutions or whether we will meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you're able to call the telephone number that is nearer to you. If you're a current customer, we will assist you in a timely manner with any kind of general and billing issues and with a number of tech issues so as to save you time and efforts - we are aware of the fact that in some cases it's more convenient to speak with a live person so as to get things done without delay. Of course, some matters cannot be managed over the phone, so if this is the case you have the option to employ our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you when you have any questions about the semi-dedicated server packages that we offer. Whether you'd like to learn more about our plans, you have some billing issue or some general problem, you can just give us a call. Although some more complex matters could need a ticket in order to give some time to our technical support crew to analyze, we'll assist you with a number of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we also have an international number where you're able to reach us.