Should you ever face a problem with your website and be unable to rectify it, ask the hosting provider’s customer service staff to help you bring the site back online. A quick solution would be the best scenario, but many hosting companies answer within 24 hours and even more, particularly if you are working with a hosting reseller. Even if the problem can be easily sorted out, your site may not function satisfactorily or may not be available at all for a long span of time, so you may lose prospective clients as it’s quite unlikely that anybody will enthusiastically come back to a website that’s inoperative. That is why, you ought to make sure not only that you can reach your hosting provider, but also that they can answer and help you in a timely fashion. If a web application update doesn’t go as planned or you erase something by chance, for example, the website must be fixed promptly in order to prevent prolonged unreachability.

One-Hour Response Guarantee in Hosting

Our hosting plans come bundled with a sixty-minute reply time guarantee, which suggests that irrespective of what inquiry or predicament you might have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk staff members will be at your disposal 24-7, even on holidays and weekends, which goes to say that you’ll always obtain prompt assistance. We know precisely how priceless time can be, so by the time we reply to your ticket or email, we will have probed into the matter and, in case we haven’t discovered a solution, we will give you more information about what you have to do on your end – when the situation requires it. With our support service, you can rest assured that there will be somebody to assist you immediately, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we recognize how vital it is to get timely assistance, we guarantee that you won’t ever have to wait around for more than an hour to get a reply to any ticket that you submit through your semi-dedicated server CP. In fact, you will rarely have to wait for more than twenty to thirty minutes and this applies to any enquiry regardless of what its nature is – billing, technical or general. What is more, our technical and client support staff will be at your disposal 24/7, so even in case you send a ticket during legal holidays, you’ll invariably get a lightning-fast reply, which will contain the answer to an enquiry, the solution to a complication or the details required to sort out an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever have to waste a whole day waiting around for a reply like you would with plenty of other hosting companies.