A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It's a very efficient method to receive some info about the website hosting services or get some problem resolved as you are talking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes any time you exchange info such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the agent examines the issue in question. Also, you are able to join a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone rates that you'll need to pay in case you're calling to another country.

Live Chat Support in Hosting

We supply a live chat assistance service for all hosting plans that we offer and we can help you with almost everything in real time. In case you don't have an account with our company yet, we're able to give you more details about the plans in order to help you to select the most suitable plan. If you are an existing customer, we will be able to help you with any general or billing issue plus with a number of common technical issues, such as an e-mail address setup in a desktop e-mail client. If you are unable to give us a call for whatever reason or you are in a country where we do not have a local telephone number, our live chat will be the best option to get in touch with us. Needless to say, some problems need more time to investigate and test, therefore you will have to open a ticket to our technicians, however, we will save your time and assist you with numerous issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all our prospective and active clients. If you're thinking about a new hosting account, you can chat in real time to one of our agents and get more details about our semi-dedicated plans so as to pick the best plan for your web sites. In case you already own an account with us, we can assist you timely with general, billing and first-level techissues. Even though sometimes you'll have to open a ticket since there are issues that can't be resolved on the live chat, we'll be able to assist you with numerous basic tasks, for instance installing an email account in an e-mail client or forwarding one domain to another one. Thus, you will take advantage of quick assistance and you will save a lot of time.