If you have ordered a hosting plan and you’ve got some inquiries associated with a specific feature/function, or in case you’ve confronted some challenge and you need help, you should be able to get in touch with the respective help desk support team. All web hosting companies use a ticketing system no matter if they provide other means of contacting them aside from it or not, because the fastest way to resolve an issue most often is to submit a ticket. This method of correspondence makes the replies sent by both sides easy to track and enables the customer service team members to escalate the problem if, for instance, an administrator has to intervene. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, so you will have to have no less than 2 separate accounts to get in touch with the customer care staff and to actually administer the hosting space. Constantly switching from one account to another may sometimes be a headache, not to mention the fact that it requires lots of time for the majority of hosting providers to respond to ticket requests.

Integrated Ticketing System in Hosting

Our hosting plans come bundled with an integrated ticketing system, which is part of our in-house built Hepsia Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in one and the same location – payments, web files, emails, tickets, etc., eliminating the necessity to sign in and out of different systems. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with just a couple of clicks without ever logging out of your Control Panel. During the process, you may select a category and our system will present you with a number of help articles, which will provide you with additional info and which may help you fix any particular issue even before you actually post a ticket. We guarantee a trouble ticket response time of maximum one hour, even if it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated plans, was built with the idea that you should be able to manage everything associated with your semi-dedicated server account from one location and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have a question or confront a difficulty, you can get in touch with our tech support team members immediately without the need to use another admin interface. You can browse through your web files or check different account settings while you post a new ticket or read the answer to an old one. If you’ve got tons of tickets and you wish to find a specific one, you can resort to the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive an answer in no more than an hour regardless of the essence of your query or issue.