The accessibility to the customer and tech support that a hosting company provides will tell you a lot about the services which they offer as well. In case you're allowed to use just e-mail messages or tickets, you have almost certainly found some reseller and not the actual web hosting supplier. If this is the case, you will have to wait for several days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may have to consult with the actual web hosting company for extra help. If the supplier offers you various means of communication with short response time which are available at any time, they are most likely the top provider, not only a reseller. Therefore you will reap the benefits of timely assistance and top quality support because they'll have instant access to the servers where your account is. Regardless of the problem - technical or sales, it is generally better to get hold of your website hosting company right away via your preferred method of communication.

24/7 Customer Support in Hosting

We acknowledge the significance of getting assistance without delay, that's why our hosting services include 24/7 tech support plus several options for communication. In case you don't have an account yet, you can give us a call or use our live chat and speak with a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service which you can't use effectively. If you already have an account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers out there, we respond to all the tickets within an hour, so you won't need to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you aquire a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common questions. Our agents will assist you to find the most suitable package or supply you with info about our servers, to verify if the system requirements for your sites are met. In case you are an existing client, you also have the option to get in touch with us via email or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We guarantee that if you employ any of these two methods of communication, you will get a reply within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you can compare the reply time because it often takes an entire day for them to address a support ticket.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have well-timed support in general, let alone if you operate an entire server, so every single dedicated server that we supply includes 24/7 support with one-hour reply time guarantee whatever the problem. This service is free of cost for any type of problems with the server or the software that was installed from our administrators through the setup, which means that you are able to get in touch with us as many times as you need, even during holidays. You can either open a support ticket from the billing section or you could send an e-mail, and the actual answer time for both rarely exceeds 30 mins because we have admins available 24-7-365. If you want general information about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to add to your server plan through your billing Control Panel.